We strive for complete customer satisfaction.
If you are not fully satisfied with your purchase, you may return the item within 30 days of receipt for an exchange or a full refund.
Returns are accepted only for new, unused items in their original packaging with all tags attached.
Products that are used, damaged, or missing parts are not eligible for return.
2. Exceptions
Please note that the following items cannot be returned:
Perishable goods (e.g., pet food with limited shelf life).
Sale or discounted items marked as “Final Sale.”
Custom-made or personalized products.
3. Return Procedure
To initiate a return, please follow these steps:
Contact our support team at zrcorporationhelp@gmail.com to obtain return authorization and shipping instructions.
If the product is defective, please attach a short video clearly demonstrating the issue (e.g., connecting to power, attempting to turn on, and no response).
Once our team confirms the defect, we will arrange a return or replacement and provide you with the return address.
Pack the item in its original packaging with all accessories and include the receipt or order confirmation.
Ship the package using the address provided by our support team. We recommend using a trackable shipping method.
All return shipping costs are covered by ZR Corporation.
Legal Disclaimer
ZR Corporation is not responsible for damage caused by improper use or unauthorized repairs.
All claims are processed only upon submission of valid photo or video evidence.
In case of disputes, the company reserves the right to request additional information or documents.
By returning a product, the buyer agrees to the terms of this policy.
Any legal or pre-litigation matters are governed by the laws of the country where ZR Corporation is registered, and cannot be directed against the supplier (CJ Dropshipping).
4. Return Shipping Costs
ZR Corporation covers all return shipping costs.
If a customer wishes to return a product, ZR will fully pay for the return shipping, regardless of the reason.
If the return is due to our fault (for example, an incorrect or defective item was received), all return and reshipping costs are fully covered by our company.
5. Processing Returns and Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your return.
If approved, your refund will be automatically issued to your original payment method within 7–10 business days.
Please note that processing times may vary depending on your bank or card issuer.
6. Contact Information
If you have any questions about our return or refund policy, please contact our customer support team at:
📧 zrcorporationhelp@gmail.com
Note: While most countries do not legally require a return policy, a clear and transparent policy helps build customer trust and reduce disputes.
In many regions, online retailers are legally obligated to clearly disclose return conditions — especially when they differ from standard consumer expectations.
